HIPAA Compliance and Call Centers
June 09, 2011, Rick Dakin, CEO, Co-founder and Chief Security Strategist
In a previous post titled Is It Safe to Speak? Protection for Telephone-Based Payment Card Data, I commented on the PCI SSC new requirements for call center operations and recording systems.
Call center security has been a hot topic for a long time. How safe is the information that is given over the phone? Especially in the healthcare industry, patient privacy is paramount.
They Changed What? HIPAA & HITECH
May 24, 2011, Andrew Hicks, Healthcare and Life Sciences Practice Director
In 1996, the Healthcare Insurance Portability and Accountability Act (HIPAA) opened the door to increased exchanges of healthcare information in an effort to improve care and reduce costs. The Act included new provisions for protected health information (PHI). Since there are only a few limited reviews and enforcement efforts, the effectiveness of the implementations have remained open.
Compliance and the Cloud
March 14, 2011, Tom McAndrew, EVP Commercial Services, Coalfire
“The Cloud” is a hot topic right now. Yet most people can’t even define what “the cloud” really is. As I talk to more companies, who are considering the move, they all have two main concerns: security and compliance. Of course, security and compliance are key when it comes to cloud computing, but the questions you really need to be asking is not, “Will I be secure and compliant if I move to the cloud?” but rather, “What do I need to do to be secure and compliant when I move to the cloud?”